Refund policy

Returns
All sales are final. Unfortunately, we no longer offer refunds or exchanges.

If an item is defective or we mistakenly ship an incorrect item, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us via Phone Call, Instagram DM or Whatsapp Message

Refunds (if applicable)
Once your return is received and inspected, we will contact you to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then an exchange will be processed, if a refund is required, your credit will be applied to your bank card or original method of payment, within a few days, depends on the bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@R1SIXTEEN.COM, or message us via Instagram or Whatsapp

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or incorrect. If you need to exchange it for the same item, send us an email at contact@R1SIXTEEN.COM, whatsapp or instagram DM and we will advise where to send your item to.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.